Privacy policy

We, Ranger Apparel Export Private Limited (hereinafter referred to as “We”/ “us”/ “our”/"Ranger"/"The Company") and/or its affiliates value and respect the privacy of our customers and website visitors (hereinafter referred to as “customer/s”, “user/s”, “you”, “your”). We are committed to protect your and your family's personal information when you are using our website “www.terralunaglobal.com”. This policy outlines the type of personal information we collect, how we use it, and safeguard your personal information when you visit our website. By using our website, you agree to the terms outlined in this Privacy Policy. We are committed to ensuring that your personal information is handled in a safe and responsible manner. This policy may be updated periodically. We encourage you to review this Privacy Policy whenever you visit our website to stay informed about how your personal data is managed.

When you interact with Terra Luna Global through our website, we may collect personal information, including but not limited to your user name, email address, phone number, postal address, company details (if applicable) in addition to other details that may include gender, location, bank account details, transaction details on services or other such information when you sign-up or register on our website. Your personal information will be voluntarily provided to us, when you register with your valid email address to create your account which allows us to offer a personalized experience. Further, to complete a purchase, additional details such as phone numbers, billing, and shipping addresses are required. When you log in, we can also track your account to provide a streamlined user experience. We also automatically collect technical data such as IP address, browser type, and cookies when you access our website. This information helps us improve the functionality of our site and enhance your overall user experience.

By providing your personal information, you consent to its collection, use, disclosure, transfer to the Company, and storage. This allows us to offer you a more personalized experience in the following ways:

Account Access: To provide you access for your registered account.

Order Processing: To process your orders and assist with any return or exchange.

Billing Support: To handle billing details and ensure smooth transactions.

Customer Support: To promptly respond to your queries and enhance your browsing experience.

Updates and Offers: To send you periodic updates on our products, services, and special promotions via email, SMS, or calls.

Insights & Interaction: To understand how users engages with our website and services.

Website Improvement: To improve website navigation, personalize content, and assess the effectiveness of our online campaigns.

Third-Party Services: We may share your data with trusted third-party providers to assist with website management, customer support, and other services, ensuring your information is handled securely.

Terra Luna Global collects only the personal data necessary for providing our services, and we will always inform you about the purpose of collecting your information at the time of collection. We process this data lawfully and fairly.

We do not use your personal information for any other purposes, unless we have your consent to do so. The Company does not sell or rent, your personal information about any of its users except required by law. However, The Company may share or disclose your personal information in the following circumstances:

i. Terra Luna may disclose your Personal Information if we believe to be necessary or

appropriate:under applicable law, including laws outside your country of residence to comply with legal process  to respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes to enforce our terms and conditions; and to allow us to pursue available remedies or limit the damages that we may sustain.

ii. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information which we have collected to the relevant third party.

iii. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when permitted or required by law  or trying to protect against or prevent actual or potential fraud or unauthorized transactions or Investigating fraud which has already taken place.

If Terra Luna goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information collected through our website(s) may be among the assets transferred. A notice will appear on our website(s) for 30 days after any such change in ownership or control of your personal information. To improve your Web experience, and to offer you products in which you might be interested, we provide links to business alliance companies, Terra Luna dealers, and other third-party sites. When you click on these links, you will be transferred out of our Web site and connected to the Web site of the organization or company that you selected. Because Terra Luna does not control these sites (even if an affiliation exists between our Web sites and a third-party site), you are encouraged to review their individual Privacy notices. If you visit a Web site that is linked to our sites, you should consult that site's Privacy policy before providing any Customer Identifiable Information. Terra Luna does not assume any responsibility or liability in relation with conduct of such third parties.

4.2 CROSS-BORDER DATA & INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred and processed outside your country of residence. Rest assure, we take the necessary steps to ensure that any data transfer complies with applicable data protection laws and regulations, implementing appropriate safeguards when necessary. In course of our business operation, Company projects, or implementing new processes or systems, it may be necessary to transfer personal information to other entities or third parties located outside the jurisdiction of the Company. To ensure these transfers are in line with legal requirements, we will follow permissible mechanisms, such as;

i. A data transfer agreement with the party receiving or accessing your personal information; or

ii. Obtaining notice to and/or approval from a country’s local data protection authority in the relevant country; or

iii. Notifying and/or obtaining consent from you, the individual whose data is being transferred.

By providing us with your personal information, you consent to the collection, use, and

processing of your data as outlined in this Privacy Policy. You also give your explicit consent for

the use of your data for marketing purposes or share it with third parties.

You have the right to access, correct, or delete your personal information at any time. If you wish to review or modify your information, or if you would like to opt out of marketing communications, please contact us as described in Section 10 below.

You have the option to choose not to disclose your personal information to us, or, if you have already shared it, you can withdraw your consent at any time. You can update, delete, modify, or make any other changes to your account details. Please note that when you register or update your information, we maintain a copy of the previous data in our records for reference.

If you wish to erase or delete your personal data, you can request this. If you object to the processing of your personal data, we will stop sending you direct communications and stop processing your data, except where we have legitimate interests that require us to retain certain information.

We store your personal information securely and take appropriate measures to protect it. Data may be transferred and stored on our secure systems or those of trusted third-party providers. We maintain electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information.

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, and disclosure. Only authorized personnel and service providers who are committed to confidentiality have access to your information. We may at times, request proof of identity before we disclose personal information to you. Kindly note that no method of electronic transmission or storage is 100% secure and we cannot guarantee its outright security.

To enhance your browsing experience, we use cookies to collect information about your preferences and site interactions. Cookies help us remember your preferences and provide a more personalized experience. You can choose to accept or decline cookies through your browser settings. Refusing cookies may affect some features of the website.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. You may request the deletion of your personal information at any time. We will respond to such requests within 30 days.

If you have any questions about this Privacy Policy or wish to modify or delete your personal information, please contact us at:

Phone: +91 8951986053

Email: customercare@terralunaglobal.com

We may amend and/or change this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at time such information is used. Whenever we revise or modify the Privacy Policy, we will post the updated policy on this page with an effective date. We encourage you to review this page periodically for any updates.