Shipping policy
How can I receive my order faster?
At present, we do not offer expedited delivery services. However, rest
assured, we strive to dispatch all orders promptly.
How are orders from Terra Luna delivered?
All orders placed on Terra Luna Global are shipped via our trusted
courier partner, ShipGlobal.
Can I combine two separate orders to save on shipping charges?
Unfortunately, due to regulatory and compliance protocols, we are
unable to merge multiple orders once they are placed. Each order is
processed and shipped individually. Shipping charges will apply to
each order separately unless it qualifies for free shipping. For any
specific concerns, feel free to reach out to our customer support
team.
Do you offer in-store pick-up for online orders?
We currently do not offer an in-store pick-up facility for online purchases.
________________________________
Delivery Partner Details
Your order will be delivered by our logistics partner, ShipGlobal. Our
delivery partners will attempt delivery twice before returning the
package to us.
To ensure smooth delivery, please provide an accurate shipping
address, including a valid pin code and a reachable mobile number.
If you notice any damage or tampering with the package upon delivery,
kindly do not accept the package and immediately contact us:
+91 89519 86053
customercare@terralunaglobal.com
Availability: Monday to Saturday | 9:30 AM - 5:30 PM IST
________________________________
Order Processing Location
All orders are processed from our warehouse in Bangalore, India.
If an item is out of stock online, you may contact our customer care
team to check availability on a case-by-case basis. All orders will be
shipped to the address provided during checkout.
________________________________
Order Tracking
For Registered Customers:
Log in to our website using your registered email ID.
Click on Profile > My Orders.
In the Order Details section, you’ll find the tracking company,
tracking number, and tracking link.
For Guest Users:
Visit the following link and enter your order number and email address
to track your order:
Track Your Order
For further assistance, we’re always here:
+91 89519 86053
customercare@terralunaglobal.com
Working Hours: Monday to Saturday | 9:30 AM - 5:30 PM IST
________________________________
________________________________
Payment Issue: Money Debited, Order Not Confirmed
In rare cases, due to technical glitches, your payment may be debited
but the order may fail to process.
Please be assured—your funds are safe. Typically, the deducted amount
is automatically reversed to your account within 24-48 hours.
In the unlikely event that the payment has been processed without
confirming your order, we will either:
Complete your order processing, or
Initiate a full refund to your original payment method.
At present, we do not offer expedited delivery services. However, rest
assured, we strive to dispatch all orders promptly.
How are orders from Terra Luna delivered?
All orders placed on Terra Luna Global are shipped via our trusted
courier partner, ShipGlobal.
Can I combine two separate orders to save on shipping charges?
Unfortunately, due to regulatory and compliance protocols, we are
unable to merge multiple orders once they are placed. Each order is
processed and shipped individually. Shipping charges will apply to
each order separately unless it qualifies for free shipping. For any
specific concerns, feel free to reach out to our customer support
team.
Do you offer in-store pick-up for online orders?
We currently do not offer an in-store pick-up facility for online purchases.
________________________________
Delivery Partner Details
Your order will be delivered by our logistics partner, ShipGlobal. Our
delivery partners will attempt delivery twice before returning the
package to us.
To ensure smooth delivery, please provide an accurate shipping
address, including a valid pin code and a reachable mobile number.
If you notice any damage or tampering with the package upon delivery,
kindly do not accept the package and immediately contact us:
+91 89519 86053
customercare@terralunaglobal.com
Availability: Monday to Saturday | 9:30 AM - 5:30 PM IST
________________________________
Order Processing Location
All orders are processed from our warehouse in Bangalore, India.
If an item is out of stock online, you may contact our customer care
team to check availability on a case-by-case basis. All orders will be
shipped to the address provided during checkout.
________________________________
Order Tracking
For Registered Customers:
Log in to our website using your registered email ID.
Click on Profile > My Orders.
In the Order Details section, you’ll find the tracking company,
tracking number, and tracking link.
For Guest Users:
Visit the following link and enter your order number and email address
to track your order:
Track Your Order
For further assistance, we’re always here:
+91 89519 86053
customercare@terralunaglobal.com
Working Hours: Monday to Saturday | 9:30 AM - 5:30 PM IST
________________________________
International Delivery - Charges & Timelines
Orders are typically delivered within 10 - 15 business days.
Please note that Saturdays, Sundays, and public holidays are excluded
as business days for standard delivery timelines.
We take extra precautions to ensure your order is packaged and delivered safely.
________________________________
Payment Issue: Money Debited, Order Not Confirmed
In rare cases, due to technical glitches, your payment may be debited
but the order may fail to process.
Please be assured—your funds are safe. Typically, the deducted amount
is automatically reversed to your account within 24-48 hours.
In the unlikely event that the payment has been processed without
confirming your order, we will either:
Complete your order processing, or
Initiate a full refund to your original payment method.
