Refund policy
When will I receive my credit note?
A credit note will be issued to your registered email ID and is valid
for 1 year from the date of issuance.
Credit notes can be redeemed only on our online store.
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When will I receive the exchanged item?
Your return pick-up will be scheduled and completed within 10-15 business days.
Once the product is collected, it will be shipped back to our
warehouse, which typically takes 7-10 business days in total.
Upon receiving the product at our warehouse, your exchange will be
processed, and the replacement item will be delivered within 5-10
business days.
In case of broken/damaged products, we will dispatch a replacement
within 48 hours of receiving your complaint. Standard delivery
timelines of 5-10 business days will apply.
If your product/package is lost or misplaced, we will investigate
internally and with our courier partner:
Internal issue: Resolved within 48 hours.
Courier partner issue: Resolved within 5-10 business days.
________________________________
Is my purchase eligible for exchange, and how do I exchange my product?
Currently, we do not offer an option to exchange or return products voluntarily.
Note:
If the product delivered has a genuine quality/manufacturing defect,
is broken/damaged, or if you receive a wrong product, please contact
us at support@terralunaglobal.com within 24 hours of delivery, along
with a clear photograph of the product and packaging.
We will either:
Replace the product,
Issue a credit note, or
Initiate a refund based on the specific case.
Important:
Complaints raised after 24 hours of delivery will not be accepted.
Products purchased on sale/discount are not eligible for return,
refund, or exchange, except in cases where the product is
broken/damaged/defective.
________________________________
Can I exchange my product during a sale?
Unfortunately, products purchased during a sale period are not
eligible for return, refund, or exchange, unless:
You have received a broken/damaged/defective product.
In such cases, we will:
Send a replacement of the same product, or
If the product is unavailable, issue you a credit note or refund.
________________________________
Can I request a refund?
Refunds are not available for products purchased during sale or
discounted periods, except:
In cases where the product is broken, damaged, or defective.
If a replacement is not possible, we will issue a credit note or
process a refund.
________________________________
Can I return my product?
We are committed to delivering the highest quality products and
ensuring a smooth shopping experience.
While we currently do not offer voluntary returns, we will gladly
assist you if there is a genuine issue with your purchase (as outlined
above).
A credit note will be issued to your registered email ID and is valid
for 1 year from the date of issuance.
Credit notes can be redeemed only on our online store.
________________________________
When will I receive the exchanged item?
Your return pick-up will be scheduled and completed within 10-15 business days.
Once the product is collected, it will be shipped back to our
warehouse, which typically takes 7-10 business days in total.
Upon receiving the product at our warehouse, your exchange will be
processed, and the replacement item will be delivered within 5-10
business days.
In case of broken/damaged products, we will dispatch a replacement
within 48 hours of receiving your complaint. Standard delivery
timelines of 5-10 business days will apply.
If your product/package is lost or misplaced, we will investigate
internally and with our courier partner:
Internal issue: Resolved within 48 hours.
Courier partner issue: Resolved within 5-10 business days.
________________________________
Is my purchase eligible for exchange, and how do I exchange my product?
Currently, we do not offer an option to exchange or return products voluntarily.
Note:
If the product delivered has a genuine quality/manufacturing defect,
is broken/damaged, or if you receive a wrong product, please contact
us at support@terralunaglobal.com within 24 hours of delivery, along
with a clear photograph of the product and packaging.
We will either:
Replace the product,
Issue a credit note, or
Initiate a refund based on the specific case.
Important:
Complaints raised after 24 hours of delivery will not be accepted.
Products purchased on sale/discount are not eligible for return,
refund, or exchange, except in cases where the product is
broken/damaged/defective.
________________________________
Can I exchange my product during a sale?
Unfortunately, products purchased during a sale period are not
eligible for return, refund, or exchange, unless:
You have received a broken/damaged/defective product.
In such cases, we will:
Send a replacement of the same product, or
If the product is unavailable, issue you a credit note or refund.
________________________________
Can I request a refund?
Refunds are not available for products purchased during sale or
discounted periods, except:
In cases where the product is broken, damaged, or defective.
If a replacement is not possible, we will issue a credit note or
process a refund.
________________________________
Can I return my product?
We are committed to delivering the highest quality products and
ensuring a smooth shopping experience.
While we currently do not offer voluntary returns, we will gladly
assist you if there is a genuine issue with your purchase (as outlined
above).
